How Fresh2Go works
Good food that shops haven't sold by closing time, at a fraction of the price. Here's the whole thing in four steps.
1. Find a surprise bundle
Shops near you list the good food they haven't sold by closing time, at a big discount. You'll see the shop, the price, and the pickup window. The exact contents are a surprise, put together by the shop.
2. Pay to reserve it
Pay with MTN, Airtel or Zamtel mobile money and approve the request on your phone. The bundle is held for 10 minutes while you pay, so nobody else can take it.
3. Collect during the pickup window
Go to the shop within the window shown on your order and show your QR code or 4-digit pickup code. Staff check it and hand over your bundle. Bring your own bag if you can, as most shops charge for packaging.
4. That's food saved, not binned
Every bundle collected is food that would otherwise have been thrown away at the end of the day, and money back in your pocket.
Common questions
What's actually in a bundle?
It varies, and that's the point. The shop packs what's left over that day within the category shown (bakery, meals, produce, dairy, snacks or groceries). Everything is safe to eat and fresh on the day.
Is there delivery?
No. Fresh2Go is pickup-only, which is what keeps the prices this low. You collect from the shop yourself during the window shown.
What if I can't collect it?
You can cancel a paid order for a full refund until 1 hour before pickup starts. The exact time is shown on your order. After that the shop has set your bundle aside, so it can't be refunded. If you don't turn up during the window, the order is forfeited, and repeated no-shows can pause your account.
What if the food isn't right?
Report it from the order in the app within 24 hours, with a photo if you can. You'll see our reply and the outcome on the same order. If the complaint stands up, you get a refund.
Where do you operate?
Lusaka for now. Reservations are limited to within 50 km, because you have to be able to collect the food yourself.
How do refunds reach me?
Back to the mobile money number you paid from, within 2 working days. We send each refund by hand, and you'll get a WhatsApp message when it's on its way.
What if the shop can't give me my bundle?
If a shop can't fulfil a paid order, it cancels it in the app and you're refunded in full. You'll get a WhatsApp message explaining why.
I'm not getting my sign-in code
Codes arrive on WhatsApp from Fresh2Go, so WhatsApp needs to be set up on the number you entered. Check the number, wait a minute, and tap "Resend code". Still nothing? Call or WhatsApp us at +260 77 490 4560 or email hello@fresh2go.app and we'll help you in immediately.
Questions we haven't answered? hello@fresh2go.app · +260 77 490 4560